Welcome to Poison Design, your one-stop-shop for all your unique and edgy design needs. We pride ourselves on providing exceptional customer service and fast, reliable shipping. Here at Poison Design, we want to make sure that your experience shopping with us is as seamless and stress-free as possible. To that end, we have put together the following shipping policy to ensure that you receive your products in a timely and efficient manner.
Order Processing:
All orders placed on our website will be processed within 24-48 hours. Orders placed on weekends or holidays will be processed on the following business day. Once your order has been processed, you will receive a confirmation email with your order details and estimated delivery date.
Shipping Methods:
We currently offer two shipping methods: Standard and Expedited.
Standard Shipping: Our standard shipping method typically takes 3-7 business days for delivery, depending on your location. This method is available for all orders and is free of charge for orders over $50. For orders under $50, a flat rate of $5.99 will be applied.
Expedited Shipping: For those customers who need their products quickly, we offer expedited shipping. This method typically takes 1-3 business days for delivery, depending on your location. Please note that there is an additional charge for expedited shipping, and the cost will be calculated at checkout.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order on our website. We work with our shipping partners to ensure that all tracking information is updated and accurate, but please note that there may be some delays in tracking updates.
Shipping Restrictions:
We currently only ship within the United States. We apologize for any inconvenience this may cause, and we are working to expand our shipping capabilities in the future.
Delivery Issues:
In the event that your order is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with our shipping partners to resolve the issue and ensure that you receive your products in a timely manner.
Please note that we are not responsible for any delays caused by weather, shipping carrier issues, or other factors beyond our control.
Returns and Refunds:
If for any reason you are not satisfied with your purchase, we offer a 30-day return policy. To initiate a return, please contact our customer service team. Please note that all returns must be in their original packaging and in new, unused condition. Once we receive your returned item, we will issue a refund for the purchase price, less any shipping charges.
Thank you for choosing Poison Design for your design needs. We hope that our shipping policy makes your shopping experience with us a smooth and enjoyable one. If you have any questions or concerns, please do not hesitate to contact our customer service team.